PEPSI x EA SPORTS FC™ 25 PROMO

If you have questions or are experiencing technical issues related to the promotion, our first recommendation is to check whether your question is already answered within this FAQs document.  

If you can’t find an answer to your question or continue to have technical issues with the Promotion, please contact the Pepsi customer support via help-PepsiPromo2024GB@promowinners.com for support.  

The promotion is open from 18:00 on 16 October 2024 until 23:59 on 29 December 2024. 

You must be 18 years old or over to enter the Promotion. 

The unique code can be found on the ring pull on promotional Pepsi product.

You will be required to retain the Promotional Pepsi product packaging to find the unique code on-pack and then enter this code on the Promotion website.    

Entrants are advised to keep each Promotional Pepsi product packaging until the end of the Promotion, especially if you are participating in the weekly prize draws. 

A full list of participating Pepsi products can be found in Clause 7 of the Terms and Conditions here. To help you identify if it’s a promotional product – look out for special limited-edition design and “ Pepsi x EA SPORTS FC™ ” message on these products.  

Promotional products should be available in all retailers who usually stock the products listed in Clause 7 of the Terms and Conditions. 
 

Purchase any “ Pepsi x EA SPORTS FC™  ”promotional product, see Clause 7 in the Terms and Conditions for details. Scan the QR code on the Pepsi product with your mobile phone camera to visit www.europe.pepsifc25.com. 

Upon first visit to the promotional website, you will be required to create a  Promo account by completing the online form (full name, email address and country) and verifying your email address.  

Once you’ve created and verified your Promo account, you’ll be required to login for all following unique codes redemptions.  

In order to receive Pepsi in-game rewards for EA SPORTS FC™ 25, you need to enter your EA Account credentials which will link your EA Account to your Promo account, accept the T&Cs and confirm you are 18 years or over at the time of entry. Then you will be asked to enter the unique code from your purchased Pepsi product (see Question 5 for where to find the code). When a valid unique code has been entered and validated, it will automatically appear in your EA Account.  

Then launch the EA SPORTS FC™ 25 game on an applicable platform, log in using the EA Account that is linked to your Promo account, enter the Ultimate Team™ mode in the game, and navigate to the Ultimate Team™ Store to open your Pepsi Ultimate Team™ Pack. If you have EA SPORTS FC™ 25 open during the code redemption process on the Promotional website, you will need to re-launch the game. 

 If you are not interested in Pepsi in-game rewards for EA SPORTS FC™ 25, you can choose to only participate in the weekly prize draws. For that, there is no need to link your EA Account to your Promo account. Enter a valid unique code from promotional Pepsi product and you will be automatically enrolled into the weekly prize draw.  

During the unique code redemption process, you will be required to enter your EA Account credentials (username and password) and link your Promo account with your EA Account. When valid details have been entered, the two accounts will be connected.  

If you experience issues connecting your EA account, please contact the Pepsi customer support via help-PepsiPromo2024GB@promowinners.com for support. 

If you do not have an EA Account, you can visit www.ea.com and create one, by following the instructions at https://help.ea.com/en/eadp_check/signup/. EA Account registration requires agreement to EA’s User Agreement and Privacy & Cookie Policy. Conditions and restrictions apply to your use of the game; see http://ea.com/legal. 

An EA Account can only be linked to one Promo account in its lifetime. In-game rewards will be available only on the first platform of EA SPORTS FC™ 25 that you log into with your linked EA Account. If you accidentally linked the wrong EA Account to your  Promo account and you haven't yet redeemed any Pepsi in-game rewards on the first EA account: 

• Visit https://myaccount.ea.com/cp-ui/connectaccounts/index and log into your EA Account. 
• Click on "unlink" to unlink your accounts. 
• Once your accounts are unlinked, visit this page again to link the correct EA Account to your JOY Promo account. 

Unfortunately, not. You must be 18 years old or over to enter the Promotion. 

Yes, this Promotion is open to residents of Great Britan, excluding employees of the Promoter, its agents and anyone professionally associated with this Promotion.  

Unfortunately, not. As stipulated in our Terms and Conditions, you can only participate in the promotion if you’re a resident in Great Britain. 

Internet access, an EA Account, EA SPORTS FC™ 25 game (sold separately) on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”), a compatible video game device (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC) (sold separately), and a valid email address are required. Offer is not available on Nintendo Switch™.  

EA SPORTS FC™ 25 is available for purchase on EA Online store and at participating retailers.  

Please remember that Pepsi in-game rewards are only available in EA SPORTS FC™ 25 game on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”). Offer is not available on Nintendo Switch™.  

Each Pepsi in-game rewards pack includes: 

1. 400 Season points; and 
2. One of the following cosmetic customization items: 

• Pack #1: 6 x ‘Thirsty For More’ Pepsi kits; 
• Pack #2: 3 x ‘Thirsty For More’ Pepsi TIFOs; 
• Pack #3: 3 x ‘Thirsty For More’ Pepsi XL TIFOs; 
• Pack #4: 3 x ‘Thirsty For More’ Pepsi Stadium Themes; 
• Pack #5: 3 x ‘Thirsty For More’ Pepsi Crests. 

In-game content is available as long as online services for EA SPORTS FC™ 25 game are available. Important information on the EA online features, including availability, can be found at ea.com/service-updates. 

Each participant can win PlayStation®5 gaming console or EA SPORTS FC™ 25 game (as digital download-code).  

Each participant can redeem a maximum of x5 unique codes from promotional Pepsi products and to receive x5 Pepsi in-game rewards packs per EA Account.  

Each participant can win x1 prize during the Promotion (either 1 x PlayStation®5 Digital Edition Console or 1 x EA SPORTS FC™ 25 game). 

Pepsi in-game rewards packs for EA SPORTS FC™ 25 are allocated in the following order: 

1. Pack 1 includes: 6 ‘Thirsty For More’ Pepsi kits +400 Season Points; 
2. Pack 2 includes: 3 ‘Thirsty For More’ Pepsi TIFOs + 400 Season Points; 
3. Pack 3 includes: 3 ‘Thirsty For More’ Pepsi XL TIFOs + 400 Season Points; 
4. Pack 4 includes: 3 ‘Thirsty For More’ Pepsi Stadium Themes + 400 Season Points; 
5. Pack 5 includes: 3 ‘Thirsty For More’ Pepsi Crests + 400 Season Points.  

To receive the Pepsi rewards in your EA SPORTS FC™ 25 game: 

• Launch your EA SPORTS FC™ 25 game on a Supported Platform and sign into the same EA Account that you connected your Promo account with.  
• Enter the Ultimate Team™ mode to see your rewards. Valid claimants will see a pop-up message upon entering Ultimate Team™ mode that states that you have been granted Pepsi reward content.  
• Go to Ultimate Team™ Store to receive your rewards and start using them straight away.   

Please note that rewards are limited per EA Account and will be granted to your EA Account on the first Supported Platform that you used to sign into the game with, after entering a successfully validate unique code from promotional Pepsi product.  

Unfortunately, not. Once rewards content has been awarded to one EA Account, the content cannot be transferred to another EA Account. 

Unfortunately, that is not possible. Your rewards will only be valid and appear in the EA Account that you’ve connected with Promo account.  

In the unlikely event that the unique code from your promotional Pepsi product is not processing on your Promo Account or is appearing as invalid, please check that all the digits are correct.  

If you are still having problems, please contact the Pepsi customer support help-PepsiPromo2024GB@promowinners.com

Your Pepsi in-game rewards pack should be available in your EA Account and be redeemable in EA SPORTS FC™ 25 within 24 hours after completing the unique code validation and redemption process on the Promotion website.  

If you were logged into the game during rewards redemption process, please exit the game and re-login for the content to appear. Please make sure you use the EA Account that you’ve already connected with your Promo account.  

Please ensure you’re logged into your EA SPORTS FC™ 25 game on a Supported Platform. Supported Platforms are PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic. Offer is not available on Nintendo Switch™.  

In the unlikely event that your reward does not appear in the in-game Store after 24 hours please inform us by contacting https://help.ea.com.  

If you do not get in touch, the Promoter reserves the right to not reissue the reward or limit its value at its sole discretion. 

Entrants are advised to keep each Promotional Pepsi product packaging until they have redeemed their Pepsi in-game rewards pack in the EA SPORTS FC™ 25 game. 

Please ensure you’re logged into your EA SPORTS FC™ 25 game on a Supported Platform. Supported Platforms are PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic. Offer is not available on Nintendo Switch™.   

It usually takes up to 24 hours for Pepsi rewards pack to appear in your EA Account after unique code from Pepsi product is successfully validated on the Promotion website.  

If you were logged into the game during rewards redemption process, please exit the game and re-login for the content to appear. Please make sure you use the EA Account that you’ve already connected with your Promo account.   

If you are still experiencing an issue with Pepsi in-game rewards pack for EA SPORTS FC™ 25 not appearing in your EA Account after 24 hours, please contact https://help.ea.com. 

Entrants are advised to keep each promotional Pepsi product packaging until they have redeemed their Pepsi in-game rewards pack in the EA SPORTS FC™ 25 game. 

If you do not get in touch, the Promoter reserves the right to not reissue the reward or limit its value at its sole discretion. 

Winners will be randomly selected from all valid entries received during the entry period for each weekly prize draw (also known as ‘Entry Period’). The prize draws will be conducted within 5 working days at the end of each relevant Entry Period and prizes will be allocated at random. Please check our T&C’s for more details.  

Within 72 hrs of each winner selection, the provisional winners for each Prize Draw will receive an official confirmation email to their email address used upon entry. They will be required to follow the instructions within 14 working days of initial contact including providing evidence of identity and eligibility. Reasonable efforts will be made to contact the provisional winners and up to 3 reminder emails will be sent out to winners. Once eligibility has been confirmed, a provisional winner will be confirmed as a winner. If a provisional winner does not follow the instructions from the confirmation email within 14 days of initial contact, the Promoter reserves the right to disqualify those provisional winners and return the Prizes to the promotion Prize pool which may be won by another entrant during the next Prize draw(s) within the Promotion Period.

Once eligibility of a Prize is confirmed and the Prize is accepted, fulfilment of the Prizes will take place within 28 days of acceptance of the Prize. In the unlikely event that a Prize does not arrive within 28 days the Winner must inform the Promoter by emailing PepsiPromo2024GB@promowinners.com. If a winner does not do so, the Promoter reserves the right to not reissue the Prize or limit its value at its sole discretion.

If you have entered x30 invalid codes on the Promotion website, your Promo Account will be flagged / temporarily blocked, and you will be temporarily locked out of it.  

If you are locked out of your account for this or another reason, please contact the Pepsi customer support via help-PepsiPromo2024GB@promowinners.com

You can redeem your unique codes from promotional Pepsi products to receive Pepsi in-game rewards pack for EA SPORTS FC™ 25 until 23:59 on 28 February 2025. 

Unfortunately, when the Promotion is officially over on 23:59 on 29 December 2024, the weekly prize draws will stop and you won’t be able to participate in them anymore. Please check our T&C’s for the schedule of weekly prize draws and when is the last one happening.  

Please contact the Pepsi customer support via help-PepsiPromo2024GB@promowinners.com if you want to know in which countries this Promotion is available.   

No, after purchasing your promotional Pepsi product there are no additional charges, other than any you may incur using data associated with your mobile phone network or Internet provider.  

Please note that Internet access, an EA Account, EA SPORTS FC™25 game (sold separately) on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”), a compatible video game device (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC) (sold separately), and a valid email address are required in order to participate in the Promotion.  

First and foremost, your personal information will be used to send you a verification email to verify your Promo account. In case of participating in the prize draw, independent promotional verification service PromoVeritas will use this data to randomly select winners and in case of winning will reach to agree on prize delivery.   

Provided no objection is received from the winners, a winners list containing the surname and county of residence of the Prize winners will be made available by the Promoter 4 weeks after the close of the Promotion Period, for a period of 8 weeks. It will be available on www.europe.pepsifc25.com/winners. Winners can object to their details being published during the winner notification process. Without prejudice, the Promoter will provide winner information to the Advertising Standards Authority when requested by them. 

Please see all purposes and corresponding legal bases described in our https://pepsicoprivacypolicy.com/en  

We take fraudulent claims very seriously and implement processes and checks to ensure all entrants are complying with the Terms and Conditions.  

As part of the anti-fraud measures that the Promoter is taking against suspicious accounts and activities on the Promotion website, entrants are advised to keep each Promotional Pepsi product packaging until they have redeemed their Pepsi in-game rewards pack in the EA SPORTS FC™ 25 game. 

Internet access, an EA Account, EA SPORTS FC™25 game (sold separately) on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC via EA app, Steam or Epic (“Supported Platforms”), a compatible video game device (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One or PC) (sold separately), and a valid email address are required. 

No additional software is required to participate in the Promotion.  

Should you wish to scan the QR code on the promotional Pepsi product that will take you to the Promotion website, you will need access to your mobile phone camera. A device with Internet access will also be required.  

You can enter online directly at www.europe.pepsifc25.com. 

The full Terms and Conditions are available here.

No problem, simply reach out to us using the contact details below and we’ll do our best to help. The Pepsi customer support through help-PepsiPromo2024GB@promowinners.com.